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Client Engagement Manager


Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Sales team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.

In Sales, Product & Marketing, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energised and ensures we feel supported in our work.

We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.

What you will do:

The Client Engagement Manager key responsibility is to manage all operational engagements between Equifax and our partners to deliver operational excellence. Our CEM’s provide excellence in operational matters  across the Equifax business lines, including Consumer, Commercial, Scoring and Decisioning Solutions, Fraud and Identity Solutions, Commercial Property Services, Collections Services and other Equifax Value-added services and solutions.

This role requires a high-energy and targeted approach, to create a retention strategy and solid pipeline of opportunities across a pre-defined territory.

The role will work closely with the Head of Government, Telco & Utility to substantially increase the market awareness for the Corporate Accounts offerings and in turn drive growth. From this perspective, the role is both a product evangelist as well as a specialist and is a vital component in supporting Equifax’s goal of achieving a dominant market position in the Commercial bureau market with our major customers.

  • Develop a market coverage, retention and penetration strategy to identify high value sales opportunities within the consumer and commercial credit industry.

  • Develop a solid pipeline 

  • Develop in-depth Strategic Account Management plans across the Top clients in the region and share with relevant stakeholders.

  • Provide relevant, accurate and timely information and KPI reporting as per agreed deadlines and monthly budget reports and forecasting

  • Manage the pipeline via and ensure

  • Ensure key stakeholders are kept updated of any significant change in market dynamics from either our major local customers or competitors

 Extra points for any of the following:

  • Experience working within Tech, FinTech, govt, utilities or related industries

  Success attributes of an Equifax employee; does this describe you?

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated

  At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias


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