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Technical Product Support (Customer Service)

Customer Service Rich Text

Equifax is hiring Product Technical Support Analysts for our St. Louis service center. The Technical Product Support Analyst assists external and internal clients with questions/problems regarding multiple Equifax applications and services. S/he receives and responds to telephone and written requests, then investigates and resolves or tracks progress through resolution. 

What You'll Do:

  • Supports external and internal clients by investigating access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems. 

  • Receives and professionally responds to telephone and written requests from external and internal clients (initial and follow-up). 

  • Documents research, client communication, and issue resolution in ticketing tools.

  • Handles post-promotion testing, on-call support for urgent requests (including after hours support).

  • Participates in service improvement efforts and training.

What experience you'll need:

  • High school diploma, or GED.

  • 1-3 years of customer service experience, preferably in a product support or technical environment.

  • 6+ months experience working with Windows and Google -based applications, file structures, editors, and file transfer methods.

What could set you apart:

  • Bachelor’s degree in a technical field and 3 years in a related role (i.e., technical customer support experience in a SaaS environment).

  • Working knowledge of Equifax applications and services.

  • Technical experience working with data files, logs, configuration, and troubleshooting.

  • Basic knowledge of databases, SQL.

  • Familiarity with a ticketing system.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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