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Senior End User Support Technician

  • Leeds, United Kingdom
  • Technology
  • Full time
  • J00137892

As Senior End User Support Technician you will lead technical support to the Leeds office providing Level 1, 2 and 3 end user support to  internal users of computer applications and hardware (e.g., PCs, servers, mainframes).  You will oversee and perform analytical, documentation-oriented tasks and hands-on technical tasks including design, implementation and management for Windows server and collaboration platforms (email, instant messaging and mobile device management).Create technical solutions for laptops and desktops to push end user innovation and Implement and manage backup, anti-virus systems, and system servers.

You will ensure all user accounts, distribution lists, security groups, and computer server accounts are secured as well as answer questions regarding system usage, systems status and downtime procedures, and manage escalations on-site.  


The Perks of being an Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

What you’ll do: 

  • Primary role is to provide day-to-day technical support to internal staff through in-person interaction five days a week in the office. 

  • Analyse, troubleshoot, and resolve hardware and software systems issues. 

  • Provide effective provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software. 

  • Act as the point of contact for all Leeds applications, laptop, mobility & printer user issues

  • Setup & configure laptops, mobile phones, monitors, printers and other IT-related systems

  • Install End User Computing devices in offices and cubes.

  • Record technical issues and solutions in ServiceNow

  • Communicate unresolved issues effectively to the next level of support with full troubleshooting documentation

  • Proactively identify and complete projects that add value to the department and/or our customers


What experience you need

  • Strong experience working in a fast paced environment, identifying, troubleshooting, resolve problems and multi tasking without supervision

  • Strong experience providing technical support to customers (ideally internal)

  • Good working knowledge of Win10, macOS 10.12-10.14, ActiveDirectory, Google Workspace,  iOS, Android

  • Good experience of providing hardware, application and system support, 1st, 2nd and 3rd level

  • Strong experience of ITIL processes

  • Good experience with automation, Powershell/Google App script

  • Good detailed technical knowledge in

    • Administration of Active Directory.

    • Active Directory

    • Office 365 and related technologies

What could set you apart 

  • Intermediate experience with Networking/Cisco switches, CCNA certified is an advantage.

  • Google Workspace certification

  • Microsoft Windows 10 Certifications

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view our EEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).

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