Unemployment Insurance Generalist functions as the primary contact for the collection and/or investigation of unemployment information and/or other related data supporting the processing of unemployment claims. This position acts as an advocate for client companies and is responsible for receiving, analyzing and responding to unemployment claim-related documents and/or inquiries within predetermined time limits. This role will support our Employers Edge clients.
This is a consultative role in which you partners with the client and provides counsel and/or direction to the client on best approach/practice in meeting unemployment processing needs and maximizing cost effectiveness. The UIA ensures appropriate guidance is provided to the client in support of UI integrity or other mandatory requirements.
What you’ll do
Establish partnerships and rapport with clients in support of their unemployment processing needs. Determine and appropriately process unemployment data per SIDES and/or CaseBuilder technologies and advise/counsel clients accordingly.
Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.
Respond to a client or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data via fax, email, CaseBuilder and telephone.
Abide by UI integrity requirements and stay updated with all relevant changes in order to advise clients properly.
Verify and analyze client information stored on internal systems/platforms prior to calling the client to ensure that each call is focused and complete and customer satisfaction is achieved.
Document details of client calls while on the phone, fax activity and email activity, entering into in-house systems as necessary/required.
What experience you need
Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
1 year customer service experience.
1 year of Google or Microsoft Suite products
What could set you apart
Experience working with dated materials and adherence to deadlines in a fast-paced environment
Experience with unemployment documents or familiarity with the unemployment process
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
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