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Training Technical Writer - Entry Level

  • Heredia, Costa Rica
  • Operations
  • Full time
  • J00132097

The person will be responsible for effectively developing training material from ground zero that will be later utilized to support Business Units and its programs to ensure superior workforce preparation. Responsible for elaborating all technical and non-technical documentation training materials for new and existing programs transitioned in and out of the SSC.

What you’ll do

  • Assist in developing and designing general or specific training materials using non-standard tools such as Articulate, Captivate, Camtasia, Premier, HP ART, Biteable, Videoscribe.

  • Assist in assessing existing training material and processes documented at the SSC to determine if they are up to date and written in an effective manner.

  • Ensure all requisite documentation is collected while monitoring training effectiveness and employee progress in accordance with program objectives.

What experience you need  

  • 1 year of experience as a Trainer for operational processes 

  • 1 year of proficient experience working with eLearning platforms and tools such as Articulate Rise 360 (a must), Camtasia, Storyline 360 and Google docs

  •  English level of B2/C1

  • 1 year of experience of multiple projects management using Jira

  • 1 year experience in creating training material, Gap Analysis and Process Documentation

What could set you apart

  • Proficient management of illustrator and photoshop

  • Degree in teaching, adult learning or translation

  • Experience in gamification strategy design

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).