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Product Enablement Manager, Insights Product Operations

  • Louisville, United States of America
  • Sales & Support
  • Full time
  • J00131948

As part of the Insights Product Operations team, the Product Enablement Manager will help drive our high-performance culture through training, coaching and cross-functional communication. You will partner with Product Management and be responsible for creating and collaborating on technical product training content, as well as preparing for and conducting both in-person and virtual training sessions. You will provide continuous support to both new and tenured Insights Operations and Go to Market team members as well as partner resellers on technical product knowledge, data testing processes, implementations, and other tools/resources relative to product knowledge. 


 

Who is Insights, An Equifax Company?

 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, financial institutions, government agencies and consumers make critical decisions with greater confidence.  

Insights is a division of Workforce Solutions, Equifax's largest and fastest-growing business unit. Insights delivers breakthrough data and analytics to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation’s most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.

To accomplish our goals we focus on nurturing our people for career advancement and learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference. We are looking for talented team players to join us as we deliver on our mission of using data and technology for good.

What you’ll do

  • Manage and support initial customer implementations for new product introductions

  • Create assets and processes to operationalize new product implementations and support

  • Work closely with Product Managers, Operations and the GTM team to coordinate, schedule, and facilitate training for implementation and support of newly launched products as well as existing products

  • Build and manage repositories of on-demand learning assets (videos, presentations, etc.) and ensure content is up-to-date and relevant

  • Become a product subject matter expert in order to deliver high quality training and content

What experience you need

  • Bachelor’s degree or equivalent work experience

  • 5+ years relevant work experience in Solutions Consulting, Product Training or broader Technical Support roles, preferably in SaaS or data product led B2B environment 

  • 5+ years communicating technical products or ideas and the ability to convey material to a variety of audiences

  • Demonstrated success managing complex projects from start to finish, taking responsibility for the success or failure of projects

What could set you apart

  • Basic knowledge of APIs and data management 

  • Knowledge of JIRA 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).