The Appellate Manager is the supervisory authority over an assigned group of approximately 11 – 15 Hearing Representatives. This position provides direction and counsel to the Hearing Representatives and assists where/when necessary in the hearing and appeals process. This position requires prior Hearing Representative experience and requires thorough knowledge of unemployment regulations and the claims/hearing processes.
What you will do
Maintain regular and frequent communication with Hearing Representative staff via telephone and email as required.
Ensure the appropriate scheduling and conduct of hearings and representation of clients.
Maintain state-specific unemployment compensation procedures/policies to be provided to staff as necessary/needed.
Train staff in their professional obligations to the client, as established by management and the requirements of the state(s).
Provide management guidance and supervision regarding the conduct and performance of all staff members.
Develop and maintain reports to evaluate the effectiveness of appellate goals and activities.
Monitor and approve individual attendance and company expense records of Hearing Representatives.
What experience you need
HS diploma or Assoc. Degree. Bachelor's Degree preferred
2 - 5 years supervisory or lead experience with a strong emphasis on customer service and employee development
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employ
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
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