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  • St. Louis, United States of America
  • Operations
  • Full time
  • J00131929

Manage representatives, including hiring, time approval, reviews, mentoring, and training. Review workload volume and evaluation of employee performance and audits.  Participate in client visits and calls to ensure satisfaction.

What you'll do

What you’ll do:

  • Support account management and client needs by various levels of interaction including conference calls, e-mails, visits, presentations and investigative reporting resolution to ensure client retention/satisfaction

  • Direct supervisory responsibility over Unemployment Claim Specialists and Lead(s)

  • Provide timely and professional communication(s) to clients, account managers, direct reports and senior management to effectively support team and company goals

  • Support the implementation of company directives and processes to meet the internal/external client needs such as retention and satisfaction related to the success of the unemployment claims process

  • Management of personnel matters: hiring, time approval, reviews, mentoring and training

  • Lead a team of 10-15 direct reports

What experience you need

  • HS diploma or Assoc. Degree. Bachelor's Degree preferred

  • 2 - 5 years supervisory or lead experience with a strong emphasis on customer service and employee development

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).