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Customer Success Manager - WFA

  • Charleston, United States of America
  • Operations
  • Full time
  • J00131921

As a Customer Success Manager, you will be responsible for ensuring our customers achieve their deployment objectives thereby maintaining loyalty and advocacy in our customer base.  You will achieve this goal by regularly engaging with customers to promote product adoption strategies, delivering insights into regulatory matters and their impact on the customer, and soliciting input and feedback on our product roadmap.

What you’ll do

  • Collaborate with customers to establish deployment objectives and success criteria; Help them develop a plan to achieve those objectives

  • Conduct periodic health-checks, using usage reports and customer meetings, to review the status of customers’ deployments.   Based on each customer’s disposition, move them along a reference track or develop a set of remediation steps to address issues.

  • Communicate information related to new releases, features, and legislative changes to customers; Assist customers with assimilating these changes into their use of the product

  •  Develop strong relationships with customer stakeholders and collect feedback via interviews, focus groups, and surveys

  •  Facilitate Resolution of Customer Support Issues


 

What experience you need 

  •  Bachelor’s degree or 4 or more years of related experience

  •  3+ years working in a customer-facing role, ideally in a consulting, account management, or other post-sale role at a technology company


 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).