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Frontline Manager - Data Quality Management

  • St. Louis, United States of America
  • Operations
  • Full time
  • J00131846

The Frontline Manager provides leadership, day-to-day oversight and direction to 8-10 employees within the Data Quality Team. The candidate works closely with the team director toward meeting department and company performance standards and goals. The position duties include a wide range of activities including monitoring Team performance, providing guidance on difficult client issues, assigning workload and making sure high levels of customer service are provided at all times.

What you’ll do

  • Mentor the team/direct supervisory responsibility for individual contributors in Implementation and/or Data Quality Assurance areas, including time approval and reviews

  • Assist Leader in keeping the team on track to meet goals and review current processes regularly to increase efficiencies and customer satisfaction

  • Assist in resolving data/application/access issues and monitor project reporting of Implementations to ensure timeliness and clients success

  • Collaborate across functional domains (Ops, IT, External Partners, Reporting, etc.) to identify root cause of API processing and data issues

  • Provide technical guidance and support with our pre-sales partners for prospective clients throughout the partner sales process and build and maintain strong relationships with internal and external clients (Partners, Alliance Sales, IT, Product, etc.)

  • Serve as point of escalation for team’s technical needs and coordinate resolution amongst impacted teams and provide ad hoc analysis of issues and assess business impacts to creatively recommend solutions for the short and long-term.

What experience you need

  • Bachelor's degree and 6+ years of comparable, successful business experience

  • Bachelor degree in Engineering, Business or IT related field is required

  • Experience with integration technologies, platforms, and tools 

  • Experience with Software as a Service (SaaS)

What could set you apart

  • 2-5 years of prior supervisory experience desired

  • Experience coaching and leading teams with five or more members desired

  • Demonstrated leadership abilities

  • Proven decision making skills

  • Demonstrated ability to solve unique and complex issues

  • Excellent time management and organizational skills

  • Strong verbal and written communication skills

  • Must be self-motivated and have proven ability to motivate team members​

  • Flexible with a roll-up your sleeves attitude

  • Excellent critical thinker and decision maker

  • Internal and external client service/support experience

  • Experience in collaborative problem solving within a large organization

  • Ability to travel as necessary

  • Experience with LEAN and Project Management a plus

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).