As Client Service Advisor you will provide client support for queries and issues via telephone or email. You will liaise with various sections of the business in order to resolve client queries; either new or existing complaints/ queries and escalate or provide resolution as well as post-sale support customer configuration for product delivery.
Client Service Advisors are responsible for providing first class customer service to our clients who engage with our Client Support team for support on our product, services and technical support.
This is a fixed term contract up to 31/12/2022
What you’ll do
Respond accurately and in a timely manner, to all client queries either by telephone or email, always aiming for resolution at first point of contact
Proactively analyse client issues, take appropriate action and provide appropriate advice
Coordinate with other areas of Equifax to ensure complete investigation of client query, and to own query through to resolution
Handle complex inbound and outbound telephone calls to clients
Work to a high standard of performance (quality, punctuality, attendance, productivity and flexibility)
Work effectively as part of a high performing team
Follows company and departmental procedures at all times
Core operating hours are Monday - Friday between 8am-6pm, on a rotated shift basis between team members.
What experience you need
Good experience working in a busy, fast paced contact centre environment
Good experience working in customer focused role with excellent communication skills, both written and verbal
Good experience Microsoft Office and Google packages
Must be able to work Monday - Friday between 8am-6pm
What could set you apart
Experience of using Salesforce
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view our EEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).