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Senior Manager, Claims Services

  • St. Louis, United States of America
  • Operations
  • Full time
  • J00131225
As a Senior Manager, Claims Services, you will have responsibility for maintaining high-level client satisfaction and the overall management of multiple claim operation teams which may  include multiple business locations and/or home offices. The Senior Manager, Claims Services is essential to analyzing data, including workload-item metrics, and making process recommendations or adaptations. The Senior Manager, Claims Services position has direct reports consisting of team managers/leaders and has key responsibilities in client service, managing work-flow, budgets and staffing.

What you’ll do

  • Oversee work on a departmental scale ensuring efficient usage of staff and teams.

  • Lead and/or direct teams as appropriate. Oversee activities of direct reports and provide guidance as needed

  • Interact with clients, state representatives, management and staff in a professional and knowledgeable manner

  • Understand/comprehend claim operations issues and/or client problems and recommend appropriate solutions

What experience you need  

  • 3+ years of experience with data; including workflow management, analyzing and manipulating data

  •  Bachelor’s Degree required

What could set you apart

  • Lean or Six Sigma process improvement

  • Prior management experience


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).