Manager, Client Data Services
This position is responsible for client satisfaction and the quality of the service delivered by their assigned Client Data Services (CDS) team. The incumbent manages the daily workload of the team and resolves day-to-day issues. This individual is responsible for team leadership, motivation, training and mentoring of their team.
What you’ll do
Support the Unemployment claims department, account management, and client needs by various levels of interaction including conference calls, emails, visits, presentations, and investigative reporting/issue resolution to ensure client retention/satisfaction.
Provide timely and professional communication to clients, account managers, direct reports and senior management to effectively support team and company goals.
Support the implementation of company directives and processes to meet internal/external client needs such as retention and satisfaction related to the success of the unemployment claims process.
Implement and maintain process improvement initiatives as related to system and employee development through the monitoring/streamlining of current operating procedures.
Provide leadership, direction and supervision to a team of Implementation Coordinators (ICs), Data Coordinators (DCs), associated Team Leads and/or other supporting CDS personnel.
Conduct annual evaluations of team members and provide feedback and monitor departmental performance; address performance issues.
Evaluate ongoing staffing requirements by reviewing productivity reports, claims and client accounts and hiring and training new employees to meet these requirements.
Coach and mentor team members including the facilitation of on-the-job training to develop job skills and effectively address client concerns and meet client needs.
What experience you need
Bachelor's Degree preferred.
2 years supervisory or lead experience with a strong emphasis on customer service preferred. Industry knowledge of the unemployment process is preferred.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
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