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Experience Manager, Client Implementations

  • St. Louis, United States of America
  • Operations
  • Full time
  • J00131019

The Experience Manager is responsible for the success of obtaining talented resources to fill open positions within Operations overseeing best placement within the organization based on skills, competencies and experience with a focus on employee engagement, diversity and inclusion and would ensure that proper tools and processes are available and optimized.

What you’ll do

  • Direct supervisory responsibility for individual contributors in Implementation and/or Data Quality Assurance areas, including time approval and reviews and monitor and report overtime expenses and manage expense to budget

  • Mentor the team

    • Provide guidance to handle difficult client situations

    • Lead recurring one-on-one meetings with each team member 

    • Identify individual training issues and provide instruction

  • Assist in providing training to new hires, including obtaining and requesting key access needs to perform job duties 

  • Review and assess new team members acumen and abilities throughout introductory period, leading to determining which area of focus in Implementations or DQA new team member will be most successful 

  • Review current processes regularly to increase efficiencies and customer satisfaction and monitor project reporting of Implementations and DQA to ensure timeliness and clients success

  • Closely collaborate with operational training teams providing relevant product and process updates, ensuring training content is maintained and kept current. 

  • Act as Point of Contact for internal and external candidates. Contact existing managers for internal candidates to review work performance

  • Coordinate all training/coaching programs and opportunities with Implementations and DQA Trainers and serve as point of escalation for team’s technical needs and coordinate resolution amongst impacted teams

  • Lead Mentorship and Badge program initiatives

 

What experience you need

  • 4 - 5 years of onboarding or relevant experience

  • Demonstrated leadership abilities

  • Proven decision making skills

  • Demonstrated ability to solve unique and complex issues

What could set you apart

  • Bachelors Degree, preferred

  • Excellent time management and organizational skills

  • Strong verbal and written communication skills

  • Must be self-motivated and have proven ability to motivate team members

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).