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Product Trainer - Client Training

  • St. Louis, United States of America
  • Operations
  • Full time
  • J00130953

What You’ll Do

  • Create training and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added and partner closely with Instructional Designers to build out on-demand training content.

  • Manage client training content to ensure accuracy and relevance in a Knowledge Base environment and deliver live custom client training demonstrations on various applications/topics requested by customers.

  • Coordinate as needed with Operations, Technology, Product Management, Implementation and Training to ensure updated and consistent messaging/content for all internal and external audiences.

  • Manage releases by proactively adding and updating knowledge base articles for new features and engaging training to ensure user readiness.

  • Review feedback from employees and customers to inform changes in functionality and content and educate customers and employees on effective use of the knowledge base.


Qualifications

  • Bachelor’s/ Master’s Degree in Communications, Education, Organizational Learning, Technical Writing, Instructional Design or a related field.

  • 1-2 years of experience in a client facing role whether providing service, training, or technical support.

  • Exposure to and experience in Articulate 360, Adobe, Camtasia, or other content creation platforms.


Extra Points for any of the Following

  • Experience with WOTC or any highly regulated business.

  • Technical systems training experience and experience with systems undergoing Agile development and change processes.

  • Experience using Workfront for project management.

  • You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high level clientele.

  • You have an eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing  that a client’s name is misspelled or a phone number is incorrect.

  • You are precise and have an extreme attention to detail.

  • You are organized, know how to prioritize and are comfortable managing your own deadlines to get things done in a timely manner.

  • You have a desire to learn and grow in Instructional Design, facilitation and are a team player.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).