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Help Desk Technical Trainer and QA - Entry Level

  • Heredia, Costa Rica
  • Operations
  • Full time
  • J00130924

Assist in developing and designing general or specific technical training materials using non-standard tools such as Articulate, Captivate, Camtasia, Premier, HP ART, Biteable, Videoscribe.

Assist in assessing existing training material and processes documented at the SSC to determine if they are up to date and written in an effective manner.

Ensure all requisite documentation is collected while monitoring training effectiveness and employee progress in accordance with program objectives and be able to provide feedback based on quality controls placed by this position.

What you’ll do

  • Create, develop, maintain or improve technical training documentation based on new platforms/tools/ systems.

  • Determine causes of quality issues by utilizing profiling, quality tools and various data sources.

  •  Identify and leverage opportunities to improve quality management processes, systems, standards and training.

  •  Work closely with business owners and internal units to resolve quality issues and give appropriate feedback for process

What experience you need

  • Previous experience as a Technical Trainer or QA representative

  • 0-1 year of experience working Knowledge on laptops with the following OS:  Win10, macOS 10.12-10.14, iOS, Android / Mobile devices and network environments.

  • 0-1 year knowledge/experience of remote troubleshooting techniques 

  • English level both written and verbal (B2+/ C1)

  • Technical school degree, Associate’s degree, bachelor’s degree or equivalent experience

What could set you apart

  • Outstanding communication skills both written and verbal.

  • Schedule flexibility.

  • Excellent interpersonal and people skills, conflict resolution skills, Team Player, Adaptable, Proactive, problem-solving, analytical,customer focus, with ability to deliver outcomes & promises

  • Previous teaching and training experience is a plus.

  • CompTIA A+ and/or Microsoft certification is desirable

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).