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Sales Support Specialist - Auto

  • Atlanta, United States of America
  • Sales & Support
  • Full time
  • J00130862

The Sales Support Specialist is a problem solver, providing point support to the Auto account team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.

As a Sales Support Specialist, you will:

  • Maximize selling time by providing support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting for complex, strategic accounts 

  • Connect with and coordinate internal resources to streamline contract-to-boarding processes, execute work orders and ensure filing of contracts with Legal

  • Lead efforts to address past due invoices and customer service issues

  • Support inquiries and issue resolution around billing, pricing, contracts, reporting and research

  • Review and monitor sales leads, and monitor tools needed to support the sales team, including client reporting and dashboards

  • Coordinate with customer success managers to support customer training initiatives

  • Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly/monthly reports

  • Analyze sales performance records, interpret results and prepare presentation of results as needed for meetings with senior leaders

  • Partner with Incentive team to review quarterly compensation and sales data for accurate incentive payouts

Qualifications 

  • 3-5 years supporting sales teams, ideally in the Auto Industry

  • Bachelor's degree in a related discipline

  • Customer Service Support - strong experience fulfilling customer requests, resolving technical issues, and responding to customer questions

  • Attention to detail

  • Ability to adapt to rapidly changing events and environments while accurately judging priorities and keeping track of details

  • Troubleshooting - ability to resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions.

Successful Attributes of an Equifax Employee; does this describe you?

  • Accountability

  • Bravery

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership

  • Decide-Execute-Ship

Who is Equifax?

Equifax is a global information solutions company that uses trusted unique data, creative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions.

 

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for talented and amazing team players who want to accelerate our growth, while doing some of the best work of their careers. Join us as we transform our business and help people live their financial best! 

 

The Perks of being an Equifax Employee?

We offer excellent compensation packages with high-reaching market salaries and 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To speak to us about this role in more detail apply online.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).