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Tax Services Manager

  • Hilliard, United States of America
  • Operations
  • Full time
  • J00130762

The Supervisor, Employer Tax Services works with team members to verify the integrity and reliability of information distributed to clients. Management works together to ensure that the services provided consistently meet or exceed client expectations, satisfaction and continued client retention. This individual will have the privilege of mentoring their team members to encourage and enable their growth within the organization.

What you’ll do

  • Oversee team workload to ensure clients receive timely and accurate information and have ownership of one client account to have a solid understanding of team functions

  • Train new and existing team members on all department, company and state agency procedures

  • Monitor management reports to confirm department and state deadlines are met by team and assist team with the resolution of escalating client issues and escalate when needed

  • Monitor results of client satisfaction surveys (Qualtrics) for team members and compile metric information for team members and report to senior leaders

  • Oversee direct report development with regular coaching/feedback sessions to verify goals are met, identify and document expectation and complete audits of team’s work

What experience you need

  • Bachelor’s Degree in Accounting/Finance is required, a Master's Degree viewed is preferred

  • Experience working with external clients in the delivery of tax products in a professional services delivery setting.

  • Experience managing a team of professionals delivering projects/client value.

What could set you apart

  • Proficient in Microsoft Word, Excel and PowerPoint.

  • Knowledge of Google G-Suite and Workfront a plus.

  • Established Tax Authority contacts viewed as a plus.

  • Mathematical aptitude and application skills

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

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