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Director NOC & Data Center

  • Alpharetta, United States of America
  • Technology
  • Full time
  • J00130526

As Director of Network Operations Center (NOC) and Data Center, your primary responsibility will be to lead a diverse global team responsible for the 24x7 Network Monitoring Equifax Global Network and Data Center Support & Operations. You will work closely with the teams from Network Engineering, Network Operations and other cross-functional teams who are managing systems and applications, to drive efficiency and improvements in supporting/managing the business. This position is within the Corporate Services Alliance that operates Equifax global backbone, datacenter, and access networks.

What you’ll do

  • Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance activities

  • Manage and direct Tier I and II network operations teams in maintaining continuous network monitoring and connectivity and all specified service levels for all data, and wireless services delivered across the WAN/LANs to all offices and data center locations

  • Develop and implement processes and procedures to ensure timely troubleshooting and resolution of incidents and outages

  • Plan and implement network security measures and tools, including boundary protection; enforce policies for network and device access rights and permissions

  • Maintaining all Key Performance Indicators

  • Completing detailed reviews of major network outages

  • Coordinating the duty shift table for the NOC & Data Center -  carefully allocating staff members (NOC technicians) on different shift duties, ensuring the whole NOC shift works in an efficient and effective manner.

  • Own operational KPIs related to NOC efficiency, including servicing costs and workforce utilization.

  • Responsible for ensuring 99.99% NOC uptime, availability, confidentiality, and privacy policies and controls are adhered too among the NOC team 

  • Continuous development, and own NOC Support procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination Tier 1 and Tier 2 NOC functions.

  • Continuous improvement to team structure, resource needs, and ticket allocation procedures required to scale the team through hyper-growth and modernization.

  • Own all NOC operational related workflows (how customer issues are routed and resolved) and train and coach employees to ensure they are followed.

  • Constantly monitor NOC inbound ticket requests for trends and patterns that need to be escalated to internal teams.

  • Manage the daily management of teams within data center operations.

What experience you need 

  • Bachelor’s Degree in Computer Science, Information Systems, or related field; or equivalent work experience

  • Minimum of 5-7 years of work experience managing a team of 10+ employees in a NOC or command center environment.

  • Experience with NOC monitoring tools, configuration, and upgrade utilities.

  • Network & Infrastructure experience specific to large size organizations (1000 employee minimum)

  • Any experience working in data center environments 

  • Willingness to travel as required: up to 15% eventually

  • Incumbents must make themselves available during core business hours and any on-call escalation after business hours.

What could set you apart

  • Experience initiating and executing strategic initiatives in a global environment.

  • Demonstrated experience of metrics driven management with accountability.

  • Experience with vendor management and service delivery.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
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