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Customer Service Representative (Dispute Resolution) - Junior

  • West Des Moines, United States of America
  • Customer Care
  • Full time
  • J00130355

Customer Service Representative

What you’ll do

  • Manage large amounts of inbound and outbound calls in a timely manner

  • Follow communication scripts when handling different topics

  • When necessary, perform credit based research tasks ranging from navigation of automated systems and conducting online research 

  • Build sustainable relationships and engage customers by going the extra step to achieve customer satisfaction

  • Demonstrate proficiency in adopting new tasks, workflows, or products

  • Operate a diverse range of tasks, moving between processes with the guidance of management

  • Validate/complete and document requested data through phone, fax or email contact

  • Research and analyze data and metrics for special projects as assigned by management, including performing root cause analysis

  • Effectively process escalated or rushed tasks

  • Provide timely and professional communication to supervisors and management

  • Has already or has demonstrated the ability to gain an understanding of Equifax’s operational objectives and product offerings

  • Accept stretch assignments provided by management that include but are not limited to report generation, training, development of documentation for training/education/best-practices, etc.

  • Complete  Yellow Belt training and support process improvement projects

  • Interface with and communicate ideas to both clients and other external stakeholders in person, over the phone, and/or in written communications

What experience you need 

  • High school diploma or equivalent 

  • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems


 

What could set you apart

  • Preferred at least one year experience in a high volume processing center

  • Preferred customer service experience

  • Preferred experience within contact center environment



 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).