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Consumer Relations Representative - Teletrack

  • Austin, United States of America
  • Customer Care
  • Full time
  • J00129844

Customer Relations Representative - Teletrack

The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumer's experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client focused culture. We provide training and support for this role.


 

What you’ll do 

  • Assist external consumers with credit related concerns and inquiries

  • Explain Credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes 

  • Utilize multiple systems and applications

  • Initiate consumer copy and dispute requests within FCRA specified guidelines 

  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned

  • Maintain Individual performance relative to inbound call metrics, and quality standards in relation to department goals and objectives

  • Perform proper security authentication to safeguard all Personal Identifying Information (PII)

  • Good verbal and written communication skills required

What experience you need  

  • High School Diploma or GED equivalent required

  • Previous Call Center experience preferred

  • Basic MS Office skills

  • Good verbal and written skills, ability to communicate clearly and concisely

  • Ability to work under pressure and remain flexible to changing schedules and demands

  • Ability to apply common sense, understanding and problem solving


What could set you apart

  • Credit Experience/knowledge preferred

  • Bilingual (Spanish) preferred


 

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).