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Credentialing Director

Credentialing Director 

Responsible for the identification, assessment, and mitigation of inherent, residual, regulatory, security, and compliance risks associated with the boarding of potential Equifax clients. The position is primarily responsible for ensuring the credentialing and recredentialing standards and processes are followed, and are compliant under the Fair Credit Reporting Act (FCRA). This scope includes managing the entire due diligence process for the boarding of potential clients with the goal of ensuring all clients have a permissible purpose under the FCRA. This leader provides oversight and manages a team of direct reports, and will be called upon to provide subject matter expertise (SME) in the area of client onboarding. In addition, this individual might be called upon to provide guidance/ assistance to both internal business partners on matters to include, but not limited to, risk remediation, investigations, fraud analysis, physical security, and security & ethics awareness as it relates to prospective clients in the onboarding process as well as existing clients in the recredentialing process. The primary purpose is to balance business risk with the security mandate, and balancing risk with likelihood and impact of actions. The role is also responsible for ensuring compliance with all local government regulations, customer contracts, and company policies in all markets where we operate. Effective onboarding of new business, participation in initiatives to help accelerate time to revenue and exploration of monetization opportunities for Security services are also required.


What you’ll do 

  •  Run and manage the overall credentialing and recredentialing operation

  • Develop, implement and maintain standards and processes that are aligned with regulatory requirements, client contractual obligations, and industry best practices

  • Establish metrics and regular oversight of onboarding submissions to ensure all appropriate steps are being followed to ensure boarding request artifacts, products and details are consistent and complete

  • Provide weekly metrics reporting to leadership and proactively explore and implement process improvements and efficiencies

  • Investigate and/or coordinate RCAs and claims of potential errors in the client onboarding process.  Report findings in a clear and concise manner with recommendations for Operations and/or impacted business unit(s)

  • Work to automate and streamline the process while ensuring proper controls are in place

  • Recruit, develop and retain top talent.

  • Represent Equifax in customer and public forums


What experience you need  

  • 3+ years of management experience

  • BA’s degree from  an accredited college or university

  • Gathering and reporting information for Key Risk Indicators and metrics

  • Presentations to sales/operations leaders and the Equifax Compliance Office

  • Critical thinking and problem solving

  • Ability to communicate clearly and succinctly

  • Continuous process improvement ability/ automation experience


We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
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