The Hearing Consultant functions as the primary client contact for the notification and preparation for unemployment hearings. This position acts as the primary contact between the customer, state unemployment agencies, and Hearing Representatives; and is responsible for receiving and analyzing information and preparing clients for unemployment hearings.
What you’ll do
Provide excellent customer service by establishing a rapport with clients, state agencies, and Hearing Representatives.
Receive and prioritize hearing notices, hearing decisions, and other unemployment related data.
Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the fact warrant a hearing, and assist the client in preparing for a hearing.
Using the details regarding an employee's separation provided by the client, interpret and apply state laws and regulations..
Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
Document details of client calls while on the phone, inputting this directly into the PC via keyboard for future review.
Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.
What experience you need
Associate’s degree (A.A.) or equivalent from two-year college preferred
Two years of unemployment or administrative hearings experience
What could set you apart
Legal education or paralegal is preferred
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
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