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End User Support Technician - Intermediate

  • Atlanta, United States of America
  • Technology
  • Full time
  • J00129724

This position's primary role is to provide Level 1 and Level 2 day-to-day technical software and hardware support to internal staff through in-person interaction five days a week in the office.

What you’ll do

  • Analyze, troubleshoot, and resolve hardware and software systems issues.

  • Responsible for effective provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software.

  • Act as the point of contact for all company applications, laptop, mobility & printer user issues.

  • Document requests, incidents and user queries, and monitor solution processes.

  • Provide basic training and operational services to end users.

  • Prepare software distribution packaging and automation for remote locations.

What experience you need 

  • 1 to 3 years experience in either a technical support or customer service role.

  • Skills should include laptop, mobile, and printer troubleshooting (Windows and Mac)

  • 1+ years experience performing customer resolution and escalation

What could set you apart

  • Additional experience in laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance preferred.

  • System backup experience preferred

  • Ticketing software experience (ServiceNow preferred)

  • Google Cloud experience preferred

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).