In this role, you will provide higher-level technical support to customers through in-person interaction five days a week in the office. Assesses the nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills. Maintains log of system issues and conveys customer feedback to junior staff. Possesses high level knowledge of organization's products. Provides technical guidance to junior and intermediate technicians.
What you’ll do
Provide Level 1, Level 2 and Level 3 end user software and hardware support.
Oversee and perform analytical, documentation-oriented tasks and hands-on technical tasks including design, implementation and management for Windows server and collaboration platforms (email, instant messaging and mobile device management).
Create technical solutions for laptops and desktops to push end user innovation.
Implement and manage backup, anti-virus systems, and system servers.
Ensure all user accounts, distribution lists, security groups, and computer server accounts are secured.
Maintain and support operating system and hardware.
What experience you need
5+ years experience in either a technical support or customer service role.
5+ years experience performing customer resolution and escalation
Skills should include laptop, mobile, and printer troubleshooting (Windows and Mac)
Experience in laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance preferred.
System backup experience
Ticketing software experience (ServiceNow preferred)
What could set you apart
Support experience in a Cloud environment (GCP platform preferred)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).