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Customer Success Manager

  • Atlanta, United States of America
  • Sales & Support
  • Full time
  • J00129146

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention.

What you’ll do

  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts

  • Grow the existing book of business within existing clients

  • Act as the connecting thread for internal teams with the customer across the customer journey

  • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization

  • Serve as a trusted adviser and advocate for clients

  • Create customer success plan with each client 

  • Monitor and maintain customer health

  • Educate clients on business value of solutions 

  • Aid customers in usage and value realization of solutions

  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews

  • Drive customer advocacy within Equifax 

  • Utilize voice of the customer to inform product roadmaps

  • Coordinate internal COE teams to benefit of customers

  • Provide clients transparency on status of issues/requests

  • Assist with resolution of customer support issues 

What experience you need

  • 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role

  • Bachelor's degree in related discipline or equivalent experience  

What could set you apart

  • Strong understanding of market segments and market data trends

  • Knowledge of customer success processes

  • Experience promoting value through the customer experience

  • Experience working with complex, multi-divisional, multi-geographical customers

  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems

  • Experience working with cross-functional teams

  • Exceptional ability to communicate and foster positive business relationships

  • Ability to establish milestones and keep all team members on task; strong project management skills

  • Self-driven and proactive

  • Masters or advanced degree

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).