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First Responder/ IT Support Engineer

  • North Sydney, Australia
  • Technology
  • Full time
  • J00128925

This role is a common pathway to becoming a Site Reliability Engineer (SRE)

Who is Equifax?

Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.

The perks of being an Equifax employee within the Technology team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity. 

We are a large and truly diverse team with a great representation of different cultures, ages and backgrounds. We celebrate this jigsaw of experience and believe that diversity of thoughts is the key to our success. We are supportive, energised and work collaboratively as a team to achieve our organisational outcomes. We are devoted to learning new technologies and work in a creative and innovative environment. Our team is afforded a unique work/life balance that we highly value.

As a team we are driving our exciting global technology transformation with a customer-centric cloud native approach. While security is at the forefront of our technology offerings, we are also reducing complexities in our systems to create better outcomes for our customers.

What you’ll do:

The First Responder is on the front line of operational support and customer service, responding to system incidents in a timely manner and continuously reducing their number and impact. 

 The role provides immediate operational support for technology assets and collaborates with the squads to diagnose, troubleshoot and resolve any issues.

  • Take ownership of customer issues and see them through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve system issues

  • Maintain a knowledge base and incident run sheet per system, resolutions and known errors

  • Prioritise and manage several open issues at one time

  • Carry the pager and serves on the on-call, after-hours support roster

  • Follow standard ITSM procedures, including communications and escalation of unresolved issues

  • Support the SRE team members and take on SRE tasks from time to time

What are we looking for?

  • 2+ years’ experience in system support, coding or operations

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role 

  • Exposure monitoring systems 

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Good understanding of computer systems and networks 

  • Ability to diagnose and troubleshoot basic technical issues

  • Excellent problem-solving and communication skills 

  • Provide step-by-step technical help, both written and verbal

Extra points for any of the following:

  • Qualification in STEM subject 

  • Experience working with a Financial platform  

  • Some experience with Cloud Platforms 

Success attributes of an Equifax employee; does this describe you?

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate'

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).