The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting.
What You’ll Do
Scale Customer Engagement of Sales Team and maximize sales resources' selling time by taking on back-office tasks
Connect with and coordinate internal resources to streamline contract-to-boarding processes
Support issue resolution around billing and general customer service while also assisting with inquiries regarding billing, pricing, contracts, reporting and research
Perform Sales administrative tasks (revenue tracking, etc.)
Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
What experience you need
1 year of experience supporting sales team
Minimum 3 years experience Customer Service Support - strong experience fulfilling customer requests, resolving technical issues, and responding to customer questions
Troubleshooting - ability to resolve issues by diagnosing problems, determining possible resolutions, and implementing effective solutions
You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders
What could set you apart
Previous experience working in a FinTech environment
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
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