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Client On-Boarding Specialist

  • North Sydney, Australia
  • Customer Care
  • Full time
  • J00128484

Who is Equifax?

Equifax is a leading global data, analytics, and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, but we also drive and challenge ourselves to do better to help our customers live their financial best. 

Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax. 

The perks of being an Equifax employee within the Operations team?

There are lots of perks of being an Equifax employee – we offer additional leave days as we recognise the importance of taking time out, whether that is to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA, access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity. 

In Customer Service, we work together with our leaders who encourage a culture of ownership, mentoring and comradery. We are provided the opportunity to work on interesting and challenging projects every day. Our teams are encouraged to vocalise ideas and make our work our own to create a real impact. This keeps us energized and ensures we feel supported in our work.

We live up to our standard as market leaders. We are bold enough to continuously challenge the status quo because we want to be better every day. We are devoted to our customers and hold their best interests at heart. Our team enjoys creating and adapting to keep driving our company and our team forward.

What you will do:

The Client Onboarding Specialist will provide end to end support and guidance for on boarding of small to medium clients to specialist products and services offered by Equifax. 

Some of your responsibilities are as follows

  • Customer Engagement, i.e., responsible for management of customer expectations, scope change, etc in relation to requirements

  • Work with customers to implement and test Equifax solutions.

  • Leverage Equifax product knowledge and resources to assist in the delivery of solutions.

  • Ensure requirements are properly understood by both the customer and Equifax and any issues are addressed with the customer in a timely fashion. 

What are we looking for?

  • 1+ years of experience as a business focused business analyst, in a role that involved interacting with external customers.

  • Proven business analysis skills, excellent workflow, documentation, and process mapping skills

  • Excellent written and verbal communication in clarity and articulation

  • Ability to work with all levels and manner of people.

  • Proven ability to understand the relationship between systems applications and business processes in an analytical marketing environment.

  • High skills competence in Word, Excel, and Visio

  • Ability to multitask and prioritise responsibilities.

  • Operates with moderate supervision.

  • Understands customer needs.

  • Consistently meets customer and stakeholder expectations.

Extra points for any of the following:  

  • An understanding of the credit origination/lending process.

  • A working knowledge of Equifax products would be a great advantage.

  • Ability to apply business and commercial experience in a data and knowledge driven environment 

  • WSDL services, XML & system integration 

Success attributes of an Equifax employee; does this describe you?  

  • Accountable

  • Brave

  • Curious

  • Collaborative

  • Individualist

  • Trustworthy

  • Dedicated

At Equifax, there is no such thing as the 'perfect candidate’.

Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us. 

Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience, and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it. 

However, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day! 


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).