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Technical Client Support Analyst (ACA)

  • St. Louis, United States of America
  • Operations
  • Full time
  • J00128413

Equifax is hiring Technical Client Support Analysts for our Affordable Care Act team in St. Louis (MO). The Affordable Care Act (ACA) product support analyst is responsible for supporting instances of the Affordable Care Act compliance solutions.  A support analyst is available to the clients to solve issues with the ACA products (ACAMS, Worxtime), and is responsible for monitoring ongoing data issues and maintaining a high level of customer satisfaction. A product support analyst has a deep understanding of the ACA software solutions as well as a broad understanding of the ACA regulations.

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, paid time off, and organizational growth potential.

  • Grow at your own pace through online courses at Learning @ Equifax.

What You'll Do:

  • Proactively monitor client instances for stale data warnings and data validation errors 

  • Handle inbound issues via phone and email regarding ACA products, primarily Worxtime

  • Provide guidance on usage and resolving errors in ACA products

  • Assist with general diagnosis of data problems and questions, including data specifications and/or reporting

  • Assist with SFTP and data encryptions questions

  • Work closely with Sales, Billing, Operations, and Technology to ensure an exceptional customer experience
     

Qualifications:

  • Bachelor’s Degree

  • 2-3+ years' experience providing technical customer support

  • 1+ year experience with Microsoft Excel 
     

Extra points for any of the following:

  • Demonstrated ability to manage multiple projects simultaneously

  • Experience with benefits management and/or the Affordable Care Act a plus

  • Basic knowledge of SQL

Success attributes of an Equifax employee; does this describe you?

  • Accountability

  • Bravery

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership

  • Decide-Execute-Ship


 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).