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Technical Support Representative

  • Thunder Bay, Canada
  • Operations
  • Full time
  • J00128359

Job Summary:
The Technical Support Representative is a critical part of the Health e(fx) team as they are responsible for providing technical support to internal and external clients by researching and answering questions and troubleshooting problems with system configuration issues.

Who is Equifax? 
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.


The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

  • Grow at your own pace through online courses at Learning @ Equifax.

What You'll Do:

  • Part of a team responsible for client implementations and technical support

  • Accountable for system configuration according to client specifications

  • Provide answers to internal clients by identifying problems, researching answers, and guiding client through corrective steps

  • Load client data and complete integration testing

  • Troubleshoot client issues related to data or system configuration

  • Communicate accurate estimates for assigned tasks

  • Meet or exceed project deadlines

Qualifications:

  • 3 years of customer service experience

  • Ability to analyze and improve business objectives through appropriate technology and/or process improvements

  • Proficient in Microsoft Office

Extra Points for the Following:

  • Computer Science diploma or degree or equivalent.

  • Database management experience

  • Knowledge on secure file transfer protocol (SFTP)

  • Understanding of file encryption

  • Strong background in Microsoft Excel

Success Attributes of an Equifax employee; does this describe you?

  • Accountability

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!


 


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).