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French & English Customer Service Representative

  • Heredia, Costa Rica
  • Customer Care
  • Full time
  • J00128209

Customer Support Representative (Dispute Resolution) –Agents will be responsible for complying with the consumer’s requests to deliver quality output, assure on time project completion and superior customer service.He/she will work in a collaborative team environment to achieve these results. Some of the objectives of this new role are to deliver Back Office duties and also inbound and outbound calls. 

Responsibilities

What you’ll do

  •  Resolving consumers’ issues related

  •   Collaborate with peers and other departments to determine project requirements

  •   Initiate and resolve all research needed to provide the most precise information to the consumer

  •   Maintain complete and accurate client and project information

  •   Establish clear accountability and responsibility for each task assigned

What experience you need 

  • Fluent in English/French skills both oral and written (B2+/C1)

What could set you apart

  • Previous call center experience

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).