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Customer Success Leader - Mortgage & Housing

  • Alpharetta, United States of America
  • Sales & Support
  • Full time
  • J00128197

The Customer Success Leader will be a change agent and will lead a team of six. This is a great opportunity to showcase your skills as a people leader and strategic visionary as we continue to grow the mortgage and housing space.

What you’ll do

  •   Lead team responsible for driving customer success and engagement through the development of strategic account customer relationships.  Drive team to pursue and close specific business opportunities that generate revenue, profit and meaningful market share for Equifax.

  • Lead Equifax Customer Success sales efforts for key strategic clients, leveraging the rest of the cross-functional client team as needed.  Build partnerships throughout Equifax that allow the team to work seamlessly across our business in order to smoothly engage and coordinate all BUs and functional areas.  Demonstrate behavior as the client’s trusted advisor that is sought-after to solve problems and deliver solutions and develop your team’s ability to model these behaviors.

  • Has overall responsibility and accountability for the relationship health and growth in team’s targeted account(s).  

  • Drives value by providing leadership and guidance to the Equifax cross-functional team, maintaining positive working relationships with key client leaders.  Furthermore, he/she provides critical “voice of customer” data back to Equifax and tracks/manages sales pipeline content diligently.

  • Demonstrate proactive engagement with the client on a strategic and highly consultative basis to learn its business, anticipate its needs and then propose/deliver innovative Equifax solutions.

What experience you need 

  • Minimum of 7 years experience supporting mortgage industry

  • Minimum of 7 years of sales experience in credit, data, or fintech environment 

  • Minimum of 1 year experience as a people leader

What could set you apart

  • Previous experience as a Customer Success Leader

  • People management experience

  • Master's Degree

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

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