The Salesforce Business Analyst helps guide technology decisions for USIS Business Care including innovation & automation leveraging Sales Force, Genesys, and other technology platforms. The incumbent will provide tactical execution and when needed strategic execution to support USIS Business Care, contact center strategies and client needs. Require versatility in handling complex needs involving product management, technology, operations, sales and sales support. This position coordinates technology solutions specific to problem resolution in voice-of-client matters and managing the solution process.
What you’ll do
Liaison with technology, product, sales, operations, legal, and business teams regarding all products, enhancements, and migrations to ensure business readiness (billing, onboarding, contracting, etc) (30%)
Lead data quality activities that impact verifiers and employers to assess business impact and ensure resolution (20%)
Support projects for internal process and infrastructure improvements and migrations (10%)
Point of escalation for system-wide bugs, off-cycle promotions, general production issues, and user access maintenance (web, integration, batch) (10%)
Coordinate internal support team communication and training on product features and delivery(10%)
Provide assistance in voice of client and product driven initiatives
Provide approvals for operational commitments made in contracts as needed
Assist with Requests for Proposal (RFPs) as needed
Support development of service models necessary for growth initiatives as defined by growth playbook
Support revenue retention to meet established retention goals
What experience you need
Bachelor’s degree required
Minimum of 2 years of experience in Salesforce
Minimum of 2 years in Call Center environment
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
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