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Technical Support Technician

  • Heredia, Costa Rica
  • Technology
  • Full time
  • J00127555

Technical support representatives help customers troubleshoot issues, providing daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.Responsible for installing equipment, maintaining records of customer interactions and collaborating with others to improve the company’s system requirements.

What you’ll do 

  • Provide Level 1 and Level 2 end user software and hardware support for Company's employees and partners in multiple geographies.

  • Document requests, incidents and user queries, and monitor solution processes.

  • Provide basic training and operational services to end users.

  • Prepare software distribution packaging and automation for local systems.

What experience you need 

  • High School Diploma / Technical High School Graduate

  • Fluent in English skills both oral and written (B2 / C1)

  • Technical Support Technician certification or similar

What could set you apart

  • Basic knowledge of Windows Server Operating Systems

  • Ability to conduct research into a wide range of computing issues as required

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Solid analytical & problem solving skills

  • Exceptional customer service orientation


 

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).