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Customer Service Representative - Business Service Center (BSC)

  • St. Louis, United States of America
  • Customer Care
  • Full time
  • J00127331

WANT TO EARN MORE THAN $20/HR for providing exceptional customer service?

$17.50/hr regular wage + (up to) $3.17/hr monthly incentive = $20.67/hr; second shift and Saturday hours can earn even more!

Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.

These roles are 100% onsite in our Earth City service center.

What you'll do:

  • Work with each contact to establish rapport with and gain the confidence of the caller.

  • Deliver excellent customer service and strive to exceed customer expectations.

  • Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.

  • Document details of client interaction into the system while on the phone.

  • Follow  security processes and procedures at all times when handling calls due to the visibility of personal data

What experience you need:

  • High School diploma or GED.

  • 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.

  • 6 months' minimum experience with email and be able to navigate with common desktop software

Physical Requirements /Environmental Factors (if applicable) :

  • Position is largely sedentary requiring a significant amount of keyboarding

  • Position requires 100% of time being on the phones

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Security requires Equifax badge to be worn at all times and no cell phone can be used in service center or at desk. No texting or phones on vibrate. All cell phones must remain completely out of sight at all times while in service center. An emergency phone number will be provided for family members if outside contacts need to reach contractors during business hours. We have a paging system and a supervisor that can notify anyone of a personal call.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

Equifax participates in E-Verify and Right to Work (English and Spanish).