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Operations Specialist(FTC)

  • Nottingham, United Kingdom
  • Operations
  • Full time
  • J00126897

Are you a strong administrator with a passion for delivering excellent outcomes to consumers? Do you thrive in a fast paced environment but enjoy a 9-5 Monday to Friday work life balance? We have a great new role to join our operations team in Nottingham city centre, this role is key in delivering a great service to our clients as well as their consumers.

The Operations team manage the exchange of data between clients and their supplier DCAs / IPs. This includes reviewing and working queries, managing client SLAs and managing exception queues generated by their bespoke IT systems in order to ensure that cases under TDX management are liquidating in line with expectation and achieving maximum returns for their clients.

Typically you will work within a team of 8-9 individuals including a Team Leader which interacts with the wider operations department, other TDX departments, clients and suppliers

This is a fixed term opportunity up to 31/12/2022

About TDX Group - An Equifax Company

We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What you’ll do

  •  Manage operational queries from both internal and external stakeholders, including, the wider Operations team, clients and suppliers

  • Accurately review and input information gathered from clients and suppliers into our databases and systems

  • Ensure all SLA’s are consistently met and issues escalated where appropriate

  • Support the Senior and Team leader with Quality Assurance checks

  • Become and act as a Subject Matter Expert

  • Work with your Team Leader to drive liquidation rates and increase revenue

What experience you need 

  • Intermediate administration and/or data entry experience

  • Intermediate phone-based customer service experience or similar

  • Good experience using Microsoft/ Google packages

  • Good experience in process management

  • Good evidence of suggesting and delivering process improvements

What could set you apart

  • Understanding of debt recovery industry or financial services

  • Previous experience in complaints handling 

  •  An understanding of FOS and FCA regulations

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


 


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

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