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Business Process Analyst

  • Wexford, Ireland
  • Operations
  • Full time
  • J00125442

We have 2 new exciting opportunities to join Equifax as a Business Process Analyst.  In these newly created roles you will initially lead the review and deep dive into our processes, make recommendations for improvements, provide impact analysis and execute the changes with various colleagues across the business.

In time the role will progress to a monitoring role where you will use MI to highlight trends, make continuous improvements, provide governance control, regulatory updates and manage the performance of processes.

Global Consumer Services Operations are responsible for supporting our consumers through the journey of obtaining their Equifax credit report and managing any queries, disputes or issues that arise.  We service over a million contacts from our consumers each year, and ensuring that our processes are well managed, effective, efficient but drive the best consumer outcome and experience is critical to our success. 

What you’ll do

  • Develop and deliver process health evidence, including process mapping, keystroke procedures, process controls, risk mitigation, and robust management information

  • Use blueworks, salesforce and Equifax bespoke tools. 

  • Use lean and other methodology identify and implement process improvements to drive improved consumer experience, improved quality of service, efficiencies in the process and mitigate risks

  • Develop and deliver management information dashboards as evidence of process health, service level adherence and improvements delivered

  • Deliver controls improvements to improve risk management and deliver efficiency savings

  • Manage incidents to process, ensuring root cause analysis undertaken where process failure has occurred

  • Maintain procedure documentation and workbooks to required standard that meet both Compliance and regulatory standards

  • Provide updates to stakeholders and partner across the business to deliver change

  • Meet delivery deadlines

What experience you need 

  • Intermediate experience identifying process opportunities that deliver fair outcomes to consumers

  • Strong proven experience driving performance and delivering results

  • Intermediate experience of delivering operational process improvements, process mapping and controls

  • Good experience of stakeholder management to deliver change

  • Good understanding of appropriate legislation and ideally has worked in an FCA regulated organisation

  • Good experience managing people or project teams

What could set you apart

  • Experience in blueworks and/or salesforce

  • Experience in a Credit Referencing Agency

  • A good knowledge of Equifax

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. 

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

For US Applicants

If you'd like more information on your EEO rights under the law, please view ourEEO Policy StatementEEO is the Law Declarations, and Nondiscrimination Provision
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

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