Who is Equifax?
Equifax is a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best.
Our people are what makes us great at what we do - we see every member of our team as an integral piece of a jigsaw. We celebrate differences and recognise that each person brings with them unique talents and perspectives. We provide our people the support and flexibility to manage their work-life balance. At Equifax we genuinely care about our people and our ability to come together as #OneEquifax.
The perks of being an Equifax employee within the Australia team?
There are lots of perks of being an Equifax employee – we offer additional leave days as we recognize the importance of taking time out, whether that’s to catch up on some rest, celebrate a birthday, or give back to our community by volunteering. We are committed to the wellbeing of our people and provide them with discounted health cover through BUPA access to comprehensive hearing services and discounts, and offer 24/7 support through our employee assistance program. Our leadership team fosters a culture of ownership, they will lead, coach, mentor and listen. We support one another to feel confident to speak up and hold each other accountable to work with integrity.
Our team, undefined by a department, is undoubtedly a #OneEquifax team in every sense. We assume the best in each other and support one another as we work together towards our shared purpose. Our leaders care about providing us with interesting and thought-provoking work that provides us with an opportunity to truly make an impact.
Our unique culture is what sets us apart. It is built on transparency, ownership and willingness to take on challenges to create better outcomes for our customers. We take pride in working together in giving back to our community and we take the time to celebrate and share in each other’s success.
What you’ll do:
The role of Head of Customer Centered Design will lead an expanding team of CCD practitioners in our pursuit to put the customer at the center of our Product Innovation and Transformation efforts. This is an important leadership role within the Product organization at Equifax. This role will work alongside our Product Management and Product Development teams, across the breadth of our A/NZ Product Portfolio. Close collaboration, leadership and CCD domain expertise will be required to support the creation of new, world leading solutions across our portfolio. The Head of Customer Centered Design will be tasked with the review and ongoing optimization of our CCD Program across the business. As we lead through a company wide Digital Transformation, we anticipate that this function will continue to develop and evolve alongside the business. As such, we are looking for an experienced People and Program leader to join the business during this exciting transformational period.
What are we looking for?
5+ years management experience
10+ years in CCD/UX role
Demonstrated leadership in CCD & UX role
Understanding of CX design best practice, trends, and innovation
Proven ability to collaborate and influence internal & external stakeholders
Extra points for any of the following:
Experience working in Financial services, Banking or Telco
Success attributes of an Equifax employee; does this describe you?
At Equifax, there is no such thing as the 'perfect candidate'
Seeing responsibilities and competencies laid out on paper can be confronting. At this stage of the application process, sometimes imposter syndrome can creep in and mess with our confidence. Please know, we list these items to give you an opportunity to show us your potential and how you can grow and transform with us.
Your ability to demonstrate that you possess/have the real potential to develop the required capabilities, knowledge, experience and qualifications to perform in our roles is what we would like to hear from you. Where possible, you should support your claims with specific examples of what you have done and how you did it.
However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants
If you'd like more information on your EEO rights under the law, please view ourEEO Policy Statement, EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).