Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Business Operations Training Specialist is responsible for training employees on work applications and processes. In addition to training delivery, the Training Specialist will also be responsible for content and resource development.
What you’ll do
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Work closely with the Customer Care Contact Center team to learn the roles and processes, to effectively support through training and content development and delivery.
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Collaborate with operations business leaders to develop content and processes to support the overall Business Operations Team.
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Work closely with peers and managers to learn about the training support role and process, along with key development and delivery applications, tools and templates.
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Work closely with peers and management to explore and determine training needs, which can include routine delivery of recurrent new-hire training, and learning and translating new complex processes, procedures and computer based applications into effective updated or newly developed training.
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Develop and introduce efficiencies within content, tools and process.
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Estimate work effort on assignments, develop training plans, track and communicate progress through prescribed reporting channels; monitor progress and adjust strategies as needed.
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Serve as a general subject matter expert for all employees.
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Ability to flourish in an environment that requires you to deal with multiple issues concurrently and change plans without a great deal of notice.
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Must set an example for professional behavior and adherence to policies.
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Attend work regularly, start and end sessions on time, and manage time effectively.
What experience you need
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Bachelor’s in a related field, or equivalent experience
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At least two years of experience delivering training
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At least two years of experience designing learning content through various channels.
What could set you apart
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Collaborative
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Task Owner
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Curious and Creative
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Able to Decide-Execute-Deliver
#LI-JC1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
