Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
A Training Specialist is effectively responsible for learning & becoming proficient in assigned processes. This person will not only deliver training as needed but also will be in charge of assessing knowledge among the trainees and communicating results on a regular basis to all the parties involved. A trainer will be responsible for overseeing all day-to-day efforts of maintaining all documentation up to date. Plan, coordinate and monitor the flows of all processes as new associates are hired. Trainer will hold continues calibration meetings with all Business Owners, Subject Matter Experts, Team Leads and Supervisors on any modification of processes & communicate those accordingly.
What you’ll do
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Provides all standard operation procedure and manual to new hires staff and any tools that may be required to accomplish the training. Include procedures, processes, product, and client training in the classroom may use virtual/web.
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The new hires will be tested and feedback giving to supervisory staff as well as Senior Management for calibration of class
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The trainer follows up and reviews new hires' performance with the supervisory staff to accomplish learning curves (production & quality).
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Evaluates new hires knowledge and understanding and to reinforce any potential weaknesses that might require additional training. Works with QA to develop action plans for Outliers.
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Assist Training Manager in creating assessments to leverage knowledge among agents.
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Creates, updates and archives knowledge based articles for the Canada team.
What experience you need
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1 year Knowledge in Canada GCC/GCS and/or Assistel (internal candidates)
- English Level B2 or more and/or French level B2 or more.
- Bachelor's degree in Education (external candidates)
- 6 months of experience using Articulate 360, Proficient (external candidates)
- 6 months of experience in creation of Knowledge Base articles and documentation material and packages for training (external candidates)
- QA and Operational target: Canada GCC/GCS -QA95%, AHT 750, y CSAT 90 Assistel -QA 85%, CSAT 85-90%, AHT 1800 seconds, Adherence 90%
What could set you apart
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Previous teaching experience is a plus
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
