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Manager, Claims Services

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As a Manager, Claims Services , you will have responsibility for maintaining high-level client satisfaction and the overall management of claim operation team which may include multiple business locations and/or home offices. The Manager, Claims Services role requires analyzing data, including workload-item metrics, and making process recommendations to various stakeholders (internal and external) on how to approach daily tasks and also how to address issues that arise. The Manager, Claims Services position is has direct reports and has key responsibilities in client service, managing work-flow, budgets and staffing. 

What you will do

  • Lead and/or direct team as appropriate

  • Interact with clients, state representatives, management and staff in a professional and knowledgeable manner

  • Create and maintain reports or utilize existing reporting tools that provide insight into team performance

  • Oversee activities of direct reports and provide guidance as needed

  • Maintain excellent client contact to investigate/resolve concerns, communicate problem resolution and follow-up to ensure client satisfaction

  • Utilize good people skills to communicate and motivate staff and teams

  • Understand/comprehend claim operations issues and/or client problems and recommend appropriate solutions

  • Propose/implement new ideas to enhance productivity and quality

  • Evaluate and develop staff for potential succession and bench strength

  • Participate in developing and managing budget, retention and revenue goals

What experience you need

  • 3+ years of previous team lead or management experience

  • Bachelor’s Degree strongly preferred

  • Strong organizational skills

  • Experience working with dated materials and adherence to deadlines in a fast-paced environment

  • Hands-on knowledge of operational/service practices

  • Strong verbal and written communication skills

  • Working knowledge/experience of various software applications such as Microsoft Word, Excel and PowerPoint (or similar G Suite applications)

  • Understanding of PC functions, including Windows-based applications and ability to learn/understand internal UC technology

What could set you apart

  • Industry knowledge of the unemployment process

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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