Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Manager, Power of Attorney Operations works with team members to verify the integrity and reliability of information distributed to clients. Management works together to ensure that the services provided consistently meet or exceed client expectations, satisfaction and continued client retention. This individual will have the privilege of mentoring their team members to encourage and enable their growth within the organization.
What You'll Do:
- Oversee team workload to ensure clients receive timely and accurate information
- Train new and existing team members on all department, company and state agency procedures
- Monitor management reports to confirm department and state deadlines are met by team
- Assist team with the resolution of escalating client issues and escalate when needed
- Oversee direct report development with regular coaching/feedback sessions to verify goals are met, identify and document expectation and complete audits of team’s work
- Maintain reporting to satisfy outside auditors on tax tasks completed
- Compile metric information for team members and report to senior leaders
- Direct Reports - Power of Attorney Coordinator Team, 8-13 people
What Experience You Need:
- 4+ years professional experience
What Could Set You Apart:
- Excellent written, verbal communication, leadership and strong interpersonal skills
- Ability to comprehend technical information
- Strong multi-task, organization, and prioritization skills
- Desire to be innovative, flexible and creative to accomplish work
- Can make prompt, accurate decisions, interacting with all levels of management
- Previous leadership or management experience a plus
- Proficient in GSuite
- Ability and willingness to learn internal proprietary systems
- Bachelor’s Degree a plus
- Some travel may be required
#LI-JD1
#LI-Hybrid
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.