Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Provides advanced infrastructure support for Google Workspace and O365, which includes configurations, migratings and administration of Google Workspace and associated Email systems such as encryption tools, email routing platforms, migration solutions, security capabilities and all related tools and technologies the Messaging Team supports. Will be member of a team of Messaging Engineers in a multi-region deployment (24/7 model) supporting email infrastructure globally and providing proficient customer service for approximately 25K internal users.
What you’ll do
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Support, administer, create/Update Operational Procedures and implement changes and best practices on email platforms and related messaging infrastructure including but not limited to Google Workspace, O365, FireEye ETP, Proofpoint Email Protection, Email Fraud Defense and additional components such as Virtru, LucidChart, Smartsheets, etc.
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Troubleshoot email related issues such as inbound and outbound delivery issues related to spam categorization, authentication mechanisms (DMARC, DKIM, SPF, etc) and provide recommendations and solutions.
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Provide advanced level support to the regular operations and requests for mergers and acquisitions (M&A) related to email and file migrations as needed for new integrations.
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Engage with Google support engineers and Messaging Leaders to drive escalations and incidents to improve and maintain services availability, security and reliability as a first priority and ensure business and team goals are met and achieved.
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Handle daily messaging operations and regular support tasks through ticketing systems such as service requests, changes, incidents assisting Helpdesk resources; works closely with the Infrastructure Engineering Group to design, plan, test, and deploy upgrades
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Regular office attendance is an essential function of the job, and evening or weekend work may be required for issues, special projects, patching, and upgrades (On-Call Rotation)
What experience you need
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1-3 years minimum experience supporting and administrating Google Workspace
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3-5 years minimum experience supporting email and Messaging platforms such as O365 and Google Workspace and its components.
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3-5 years minimum experience supporting and troubleshooting issues for email related components including but not limited to encryptions solutions, email routing issues, authentication mechanisms, security solutions, Scripting, etc.
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English Proficiency (BELT B2 level)
What could set you apart
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Experience with large-scale CI/CD solutions
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A DevOps mindset
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Strong communication skills
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Absolutely must be a team player
#LI-DU1
#LI-Hybrid
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
