Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
This role supports Equifax teams with orders for new and existing customers with the best possible service in relation to account on-boarding, issues resolution, inquiries, contract management, ad hoc project work and tracking and reporting. Key activities will include receiving and analyzing fulfillment ID requests from sales, ensuring all necessary documentation is received, entering appropriate information into the process tools, follow up on status of submissions and daily reporting of activities. Helping resolve issues and occasional project work is also a requirement.
What you’ll do
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Onboarding management through application tool and issues resolution
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Contract management and ensuring compliance requirements met
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Proper queue management and priority setting for efficient execution and revenue generation
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Work in a complex and quickly changing environment
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Perform as a consultant to other stakeholders
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Lead troubleshooting efforts to mitigate negative customer impact
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Lead special projects related to role and enhance overall customer experience
What experience you need
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Must be able to commute to Midtown Atlanta Office Tuesday - Thursday each week
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3+ years of Customer Service experience
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Experience with Google tools (Gmail, docs, sheets, etc)
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Efficient: Meets or exceeds quality and cycle time requirements for tasks
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Extremely organized and self- starter/fast learner
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Good judgment and integrity
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Excellent customer service/sales support
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Results focused and goal oriented
What could set you apart
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Knowledge of Equifax tools: Working knowledge of ezBoard, Salesforce, Entitlement Master, DCAT and MAT (Core Risk Portal)
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Honesty and integrity as core values
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Dedicated work ethics
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Change agent
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Logical and forward thinker
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
