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Technical Product Support (CSR)

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Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.

These roles are 100% onsite in our Maryland Heights Customer Service Center.

What you’ll do

  • Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution

  • Conducts video sessions where required for Equifax applications and services 

  • Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence

What experience you need 

  • High School diploma or GED

  • Well versed in client communications verbally and written

  • 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method

What could set you apart

  • Working knowledge of Google email, drive and chat

  • Knowledge of Sales Force, creating, documenting and closing cases and tasks

  • Familiarity with live calls, chats and video sessions in a fast paced environment

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We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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