Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Standards Writer / Content Developer manages and enhances the Direct to Consumer (D2C) standards portfolio by providing oversight of the content lifecycle and ensuring all materials are accurate and compliant with the control framework. This role involves close collaboration with cross-functional teams to maintain standards and support the development of effective content strategies that are aligned with business objectives and regulatory requirements.
What You’ll Do:
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Manage the Direct to Consumer (D2C) Operations Standards, including the creation of new standards, updating existing standards, and conducting annual reviews of all standards to ensure accuracy and alignment with control framework and internal processes.
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Establish a governance process and cadence to ensure that all standards are reviewed on an annual basis (at minimum) or when material changes occur in regulations, control framework, or internal processes.
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Track and monitor progress and provide regular reports to leadership.
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Collaborate with Service and Process Owners, Subject Matter Experts, Legal, Compliance, Trainers, and Operations Managers, to ensure accuracy of standards.
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Oversee processes and procedures related to content lifecycle including standard creation, periodic review, content and grammar audit, expiration, version control and delivery processes.
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Maintain the D2C Standards Style Guide, reviewing for any necessary updates based on changes in branding, accepted writing guidelines, or changes to approach.
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Maintain the D2C Operations Glossary, in conjunction with partners in Learning & Development, Change Management, and Compliance.
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Consistent with Equifax’s 3/2+2 flexible work framework, you will work Tuesday, Wednesday, Thursday in Equifax’s Atlanta-based office and remotely Monday & Friday (+ 2 weeks per year allowed to work remotely)
What experience you need
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Bachelor’s Degree in English, communication, business administration, technical writing, or equivalent years of experience
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5+ years of experience developing operational documents and/or technical writing
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Experience partnering and working collaboratively across departments and functions
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Ability to analyze and synthesize complex content to identify gaps or misalignments
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Excellent writing and proofreading skills, with a sharp eye for detail
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Ability to handle multiple projects simultaneously and deliver high-quality results
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Highly self-motivated and able to work with limited oversight
What could set you apart
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Professional experience resulting in a well organized portfolio which showcases diverse writing samples, including standards documents, procedures, or compliance materials
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Ability to demonstrate strong proofreading and editing skills which highlight your commitment to quality and detail
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Ability to articulate in clear terms a systematic approach and methodology to analyzing and identifying gaps in existing documentation
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Prior experience in the financial services industry and/or at a credit reporting agency
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.