Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.
These roles are 100% onsite in our Earth City, MO service center.
WANT TO EARN MORE THAN $22/HR for providing exceptional customer service?
$17.20/hr regular wage + $1.72/hr second shift premium + (up to) $3.17/hr monthly incentive = $22.09/hr
What you’ll do :
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Work with each contact to establish rapport with and gain the confidence of the caller.
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Deliver excellent customer service and strive to exceed customer expectations.
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Contribute to positive team metrics and meet predetermined productivity standards.
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Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
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Document details of client interaction into the system while on the phone.
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Ability to follow a script when conversing with callers
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Follow security processes & procedures at all times when handling calls due to the visibility of personal data
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Accurately communicate call and/or special project status to supervisor.
What experience you need
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High School diploma or GED.
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6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
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Ability to organize work duties and perform job functions independently preferred
What could set you apart
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Ability to handle a high volume of work and work under deadlines
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Ability to follow policies and procedures; complete administrative tasks correctly and on time.
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Ability to type 35 WPM
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Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
