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Head of Production Operations


Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

What you’ll do

This is a newly created role reporting to the Chief Technology Officer, A/NZ. As part of this role you will Lead the Production Operations team, ensuring excellence in technology services across Australia/New Zealand. Drive best practices, operational efficiency, and superior customer experiences.

The key responsibilities of this role are ;

  • Align Technology Production Operations with business goals to enhance platform stability.

  • Ensure service compliance and availability, optimise incident management, and track performance metrics.

  • Lead and develop a high-performing, geographically dispersed team across Australia, New Zealand, and India.

  • Identify risks, develop mitigation strategies, and ensure adherence to regulations and policies.

  • Establish quality standards and conduct regular audits for continuous improvement.

  • Report on operations to the CTO and resolve customer concerns efficiently.

  • Oversee business application/web programming activities across the technology platform.

What are we looking for?

  • BS in Computer Science or related field, or equivalent experience.

  • More than 10 years in software engineering, systems administration, database administration, and networking.

  • Strong experience in public cloud software leadership.

  • Extensive experience in managing large and geographically dispersed teams.

  • Broad knowledge of systems, storage, networking, security, and databases.

  • Proficiency in Python, Bash, Java, Go, JavaScript, and/or node.js.

  • Automation/orchestration with Terraform, Chef, Ansible, and containers (Docker, Kubernetes).

  • Experience with legacy and modern technologies, including multi-cloud environments.

  • Strong problem-solving and customer relationship skills.

  • Disciplined approach (ITIL preferred).

  • Strategic mindset with global collaboration experience

What could set you apart?

  • Experience in a matrix organisation is highly advantageous. We work as one large team Globally and our Technology team in particular has the benefit of collaborating at a Global and Regional level.

  • Ability to thrive in complex environments and solution focused approaches. We have the privilege of supporting millions of customers across Australia and New Zealand, so it’s really important that the person who fills this role has experience delivering at scale.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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