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Senior Director, Operations Fulfillment

  • St. Louis
  • Project & Program Management
  • Full time
  • J00159668
A7405979 2

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Senior Director of Operations Fulfillment is responsible for operational efficiency opportunities and 3rd party management within the mailroom and scanning/imaging operations space of EWS Operations. This would include traditional drivers (centralization, standardization, process improvement) as well as digital drivers (intelligent automation, AI and others). Responsible for iteratively analyzing current state and utilizing best practices to develop recommendations on how to improve and optimize current processes. Will work with VP to align solutions to business strategy and partner internally with stakeholders to successfully implement the initiatives.

What you'll do

  • Cultivate cross-functional relationships to gain understanding of business process, challenges, and dependencies

  • Continually evaluate existing technology, processes, procedures, and data usage to understand maturity of business and potential opportunities for improvement

  • Research internal and external best practices to recommend transformative solutions

  • Collaborate with internal stakeholders (technology, legal, compliance, security) to evaluate feasibility of solutions.

  • Build and present business cases to VP for alignment

  • Lead change management efforts by partnering with Project Manager, Training, and Operations Director to deliver solutions

  • Ensure solutions deliver against security and compliance priorities relating to regulatory necessities and internal policies

What experience you'll need

  • At least 5+ years of program management experience in order to successfully manage project deliverables, stakeholders, and vendors

  • Bachelor's degree (B.A. or B.S.) and/or 5+ years related experience or equivalent combination of education and experience. At least 5 years experience in analyst, project management, or process improvement role; customer service background preferred.

What could set you apart

  • Third Party / Vendor management operations experience strongly preferred

  • Technical requirements preferred: Workforce planning, Scanning/Imaging Software (Canon, Captiva, Kofax, Google AI)

  • Experience with Jira, Doc AI, Google Cloud

  • Ability to effectively manage and lead large teams

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax? 

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​ 

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. 

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Working at Equifax

We believe in a growth mindset. At Equifax, this includes providing our employees opportunities to perform at their best and learn new skills along the way to inspire and build fulfilling careers. Watch our video to learn more about how you can power your possible! 

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